Beginning December 18, 2025, our main hospital lobby entrance will be temporarily closed due to facility renovations. For hospital appointments, please park in a numbered space along the side of the building and call us at 904-223-4360 upon arrival; a team member will escort you and your pet directly to an exam room. For medication pick-ups, please use the sliding double doors located in the Pet Resort, where our reception team will assist you. Grooming and boarding appointments are not affected and should continue to use the Grooming entrance on the north end of the Pet Resort. We appreciate your patience as we complete these improvements and look forward to serving you in an enhanced space.

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Your Pet's First Visit

A pet's first visit to the vet can seem a bit daunting, so we've put together a list of info and resources to help you prepare. 

At your first appointment, we will gather information about your pet’s background, health, diet, and training. We can also address any questions or concerns you might have.

Your veterinarian will examine your pet from nose-to-tail, looking for things like heart murmurs, ear infections, and/or parasites. Your vet can also provide pet-proofing tips, training assistance, and parasite protection recommendations. 

Before Your First Appointment
  1. Complete the New Client Form prior to your first visit.
  2. Assemble and be sure to bring all the proper items with you:
    • Your pet's adoption or purchase records
    • Any existing medical history
    • A list of current medications and supplements
    • Current feeding schedule and the brand of food you use
    • A list of questions you have for your veterinarian
  3. Collect any necessary stool or urine samples, if requested.
  4. If you're bringing in your dog, be sure he or she is accustomed to being on a short leash. If you're bringing a cat, be sure to have an appropriate carrier.
  5. Feel free to bring your pet's favorite treats to keep them happy and distracted!

Appointment Policies

​Please arrive 5 minutes prior to your pet's appointment for check-in. If you have not filled out all relevant patient forms yet, plan to arrive 10 minutes ahead of your appointment.

While we do our best to make sure all of our patients are seen on time, there will be times of occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

Book Appointment (904) 223-4360

"The most kind vet practice. Their competence and concern for our fur babies was displayed by all the staff. :)"

Marta Wells

(904) 223-4360 Appointments
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